Our Client is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Currently for a team in Cracow we are looking for a new employee:
Junior Contractor Care Specialist
Kraków
Nr ref.: 5648
Requirements:
You are a perfect candidate if you:
- Hold a university degree
- Are fluent in English
- Are service and delivery focused
- Are a team player
- Have a keen eye for details and Can Do attitude
- Can work to tight deadlines
- Are self-motivated and able to work autonomously
- Are well organised and methodical
- Are highly responsive with ability to absorb information quickly
- Are familiar with recruitment industry
Responsibilities:
As Junior Contractor Care Specialist you will be responsible for:
- Supporting the team on a daily basis with all general queries
- Following set policies and procedures to ensure consistency and operational excellence
- Becoming an expert in the processes and systems that impact the contractor including but not limited to, timesheet error, expenses and holiday
- Understanding the existing customer service model deployed to major clients
- Providing guidance and information to contractors on process, procedural, legislative and payroll issues
- Responding to queries from contractors, clients, visitors, suppliers, ensuring solutions and answers are given in an efficient, timely manner
- Ensuring the inbox is kept up to date on a daily basis and all queries are responded to/closed within SLA
- Cooperating closely with payroll and BSS team to resolve any contractor pay, tax or employment status queries
- Keeping a comprehensive record of all calls, emails and complaints via a query log
We offer:
What we can offer you:
- Private medical healthcare and benefit packages
- Friendly work atmosphere
- Workplace in the city centre
- 30-minute lunch breaks included in the working hours
- After work activities (football team, volleyball team, charity events, etc.)
- In-house English classes
- Vast variety of trainings provided for you to develop
- Work in an international and multicultural environment