Cegeka Polska Sp. z o.o. należy do międzynarodowej, renomowanej Grupy Cegeka, której celem strategicznym jest świadczenie usług wysokiej jakości dla średnich i dużych przedsiębiorstw w obszarze outsourcingu IT oraz dostawy aplikacji na zamówienie. Jesteśmy częścią zespołu liczącego w Europie 3000 ekspertów, który rozwiąże każdy, nawet najbardziej skomplikowany problem IT.
W związku z rozwojem firmy w Polsce poszukujemy osób celem rozpoczęcia współpracy jako:
Linux Support Engineer
Miejsce pracy: Warszawa
Nr ref.: Linux Sup Eng/06/15
Responsibilities:
- Second line support for our Customers
- Analysis incidents generated by our monitoring systems in order to quickly repair them
- Analysis the support requests sent by our customers by phone, email or web submit
- Timely update every support request assigned to your group
- Accurate ticket documentation of the support request and troubleshooting steps taken
- Take ownership and responsibility for all tickets assigned to your queue
- Configuration, fine tuning and follow-up of Management Applications (SCOM, Nimsoft, etc.)
- Ensure reports & specific client reports are delivered in time
- Create trend analysis reports per client
- Create change & maintenance requests prior to implementations
- Maintain the operational systems/resources at customer sites
- Provide technical training for other levels when new projects/tools are integrated within Cegeka
- Provide management with possible enhancements regarding the clients’ infrastructures
- Create and modify the technical procedures, manuals and processes for monitoring projects
- Create the technical documentation for all new Cegeka integrations (Server documentation, Architecture documents, etc.)
- Interact with the customer, by positively exposing Cegeka during the direct communication with customers
- Work in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
- Work in accordance with the Cegeka quality standards, procedures, processes and internal regulations
- Maintain a strict adherence to change management procedures before performing any change
- Attend trainings and team meetings
Candidates must possess:
- 3+ years in a similar position
- Excellent knowledge and experience of Linux operating systems
- Excellent knowledge and experience of VMWare Virtualization
- Excellent knowledge and experience of Storage management (EMC, QNAP, Nimbus, DELL)
- Experience with either AIX or HP-UX (is considered an advantage)
- Satisfactory knowledge of the following Linux distributions: RHEL, Debian, SLES, Mandriva
- Good knowledge of enterprise class backup systems (for ex. VEEAM, Networker, Backup Exec)
- Good knowledge and experience with enterprise Antivirus products
- Basic knowledge of MySQL and/or PostgreSQL database administration
- Fundamentals of networking knowledge (ssh, tcp/ip, iptables firewall)
- Fundamentals of Storage networks
- Analytical, technical and diagnostic skills
- Communication and time management skills with the ability to track and ensure the success of multiple simultaneous projects
- Demonstrated ability to identify process improvement opportunities, demonstrated knowledge of change management, and experience implementing new process/technology to standardize operations
- Ability to adapt quickly to constantly changing business priorities
- Strong desire to work in a collaborative environment
Abilitiesrequired:
- Professionalism is required in all communication with the clients (phone calls, emails)
- Initiative is required in day to day tasks
- Passion for IT and strong interest in self-development
- Strong team spirit and involvement
- Punctuality and flexibility - schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
- Ability to listen, learn and improve
- Excellent English skills - both written and verbal
-
Willing to travel
Nice to have:
- Windows administration experience
- Scripting skills would be a plus
Offer (bonuses, benefits):
- Flexible working environment within a dynamic team
- Private medical subscription
- Continuous learning and improvement activities
- Long term career development programs
- Being part of a growing organization with Belgian roots