About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Major Incident Manager
Place of work: Katowice
Ref. no Śląskie > Katowice
Position purpose
Major Incident Manager is responsible for coordinating the response to all Major Incidents for our Client; manage IT Service Providers’ engagement and escalations as well as business communication and reporting in relation to MIs.
Main accountabilities
- Facilitate and/or participate in daily cross-SDOs operational meetings to review service outages and drive to service restoration, manage errors and remediation status
- Own end-to-end outage and business notifications
- Monitor and escalate status as needed for Priority 1 and outage incidents
- Provide non-technical administrative support for Major Incident Response Teams (MIRTS)
- Ensure timely provision of agreed regular reports and documents
Candidate’s profile
- Assertive and self starting with ability to prioritize and manage multiple tasks
- Methodical approach to working with can do attitude
- Analytical and lateral thinking
- Good organizational skills, ability to maintain high level of accuracy and to work to tight deadlines
- Flexible, self-motivated team player, ability to work with minimum supervision, perform under pressure
- Good at noticing trends, accumulating and sharing knowledge
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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