Project Manager (Customer Engagement)

Our Client is a multinational corporation technology company with more than 71,000 employees worldwide. It is the largest company in the world which designs, manufactures and sells networking equipment. Our Client is recognized as one of the best employers in Poland.

Currently, our Client is looking for a Project Manager to join its Cracow premises initally for 10 months (with possibility of contract extension). In the very first place, the Project Manager will be responsible for:

• creating an intake process to all escalation
• managing relationship across different departments and Customers to understand the type of escalation as well as being the first point of contact with regards to any escalation processes
• putting KPIs in place to measure success
• defining and validating project scope as well as executing project plans

• Hold Bachelors’ degree or equivalent
• Have solid experience in incident management and customer support (about 3 years)
• Have good project management skills
• Good communication and presentation skills
• Good analytical skills

• Attractive salary based on B2B contract (signed via Devonshire agency).
• Contract for 10 months (with possibility of extension).
• Internal trainings and mentoring programme.
• Working for a leading corporation with a stable market position.
• Private Healthcare and Multisport Card.