Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.
To support this growth, we are looking for a self-motivated and experienced:
Sales and Customer Support Agent Chinese Market
Location: Warsaw
Working Hours: 8 with 30 minutes break for lunch
Starting hours: no later than 5 am CET due to time difference
RESPONSIBILITIES
- Onboard customer in our free trial program
- Advise customers during trial and guarantee excellent experience.
- Switch customers from free trial period to paying packages.
- Interact with our customers through email, phone, chat, forum and social media.
- Troubleshooting and resolving customers issues
WE OFFER
- Work within a young, dynamic and international team - at WebInterpret it’s not a cliche!
- Work on innovative and interesting e-commerce project on a big scale (working with partners like eBay and Amazon to scale their international sales)
- Access to free espresso and chillout room
- Attractive remuneration package
- Free English, German nd Polish lessons for all employees
- A strong integration/training plan to allow you to perform quickly
- Relocation, referral and integration programs
- An everyday challenge around a simple question: how to go faster and be better?
MUST HAVE
- Ability to manage sales cycles in the Enterprise market, with a track record of success.
- Software or online application sales experience.
- Strong sales skills.
- Passionate about web based software.
- Excellent organizational, written and oral communication skills.
- Experience in Sales or Customer Support: 1-3 year minimum.
- Excellent/Native Mandarin Chinese
- Ideally knowledge of CRM software (ideally SalesForce).
- SaaS experience is a plus, but not necessary.
- A passion for troubleshooting and the ability to learn the product inside out.
NICE TO HAVE
- Basic knowledge of MySQL