Senior Team Leader
Nr ref.: JO-1510-318727
CPL Integrated Services in cooperation with our Client, significant player on Technology Market is calling to all who are interested in technology and wish to make another step in their career in prestigious European Business Centre in Krakow, Poland.
Role Purpose:
In this role you will accountable for Operations and operations support functions essential to SLA Delivery, Client Management and people management. These include planning, service delivery reporting, process optimization, training and program implementation.
In this position you will:
- Develop and monitor Operations / Service Delivery process (managing SLA, Client Satisfaction, etc.)
- Improve employee satisfaction thereby improving employee retention
- Be accountable for process enhancements such as continuous improvement, idea sharing.
- Be responsible for CSAT improvement, improvement in productivity, reducing cost and attrition.
- Report directly to Ops Director / AVP operations
You have:
- Good leadership skills to handle a team of around 25-30 people (experience in managing at least 15 people)
- Experience in product support (including Telecom) within BPO
- Strong analytical and influencing skills
- People and result orientation
What we offer:
- Attractive salary and benefits package (private health care, life insurance, Multisport card)
- Multicultural working environment
- Possibility for development within the company