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FOR OUR INTERNATIONAL CLIENT LOCATED IN PRAGUE, WE ARE CURRENTLY LOOKING FOR A聽SUPPORT ENGINEER with one of the following languages: FRENCH, DUTCH, SPANISH, ITALIAN, GERMAN, CZECH.
Job description:
- Monitoring infrastructure remotely,
- Ensuring that assigned infrastructure at the client site is configured, installed, tested and operational,
- Identifying problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail,
- Providing remote support to clients,
- Identifying the root cause of incidents and problems,
- Preparing RCA for business critical incidents and downtime,
- Following the three-strike rule to monitor resolved tickets.Participating in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement,
- Performing the role of operations specialist during shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches,
- Developing detail work instructions for L1 Engineers to follow and complete requests, process events and resolve incidents,
- Reviewing the recurring or high impact incidents and manage them through problem management process,
- Submitting change implementation plan with risk assessments and roll-back actions.
Requirements:
- 2+ years experience required in network administration or support
- Experience supporting clients with any of the following technologies: Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extrem, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA,
- Proficiency in English & any of the following: French OR Dutch OR German OR Italian OR Czech,
- Any certifications in the abovementioned technologies would be helpful.
We offer:
- Great working atmosphere in an international team,
- 5 weeks of vacation,
- Over standard health care,
- Notebook and mobile phone including data tariff per company standards
- Relocation help.