Cegeka Polska Sp. z o.o. należy do międzynarodowej, renomowanej Grupy Cegeka, której celem strategicznym jest świadczenie usług wysokiej jakości dla średnich i dużych przedsiębiorstw w obszarze outsourcingu IT oraz dostawy aplikacji na zamówienie. Jesteśmy częścią zespołu liczącego w Europie 3000 ekspertów, który rozwiąże każdy, nawet najbardziej skomplikowany problem IT.
W związku z rozwojem firmy w Polsce poszukujemy osób celem rozpoczęcia współpracy jako:
Support Technician
Miejsce pracy: Warszawa
Nr ref.: Sup Techn/06/15
Responsibilities:
- Active monitoring of our customers’ IT infrastructures (servers, network devices, applications)
- Reaction on all alerts as defined within the process binders
- Analysis of support requests sent by our customers by phone, email or web submit into our Incident management application
- Timely logging of every support request in the ticketing systems
- Accurate ticket documentation of the support request and troubleshooting steps taken
- Tickets follow-up and escalation in accordance with priority, impact and SLAs
- Regular feedback to the affected end users on the status of the support request in accordance with priority
- Ownership and responsibility for all tickets assigned to your queue
- Execution of proactive health checks according to already defined checklists
- Punctual follow-up and accurate recording of the performed checks
- Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
- Working in accordance with the company’s quality standards, procedures, processes and work instructions
- Attendance in trainings and team meetings
Candidates must possess:
- BSc in Computer Science or equivalent
- Good knowledge of common ICT technologies in general (Servers, PC, VMWare, Backup solutions, Networking, Printers, etc…)
- English - Advanced
- Professionalism is required in all communication with the clients (phone calls, emails)
- Initiative and positive involvement is required in day to day tasks
- Strong interest and willingness in self-development
- Strong team spirit and involvement
- Punctuality and flexibility - schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
- Ability to listen, learn and improve
Abilitiesrequired:
- Professionalism is required in all communication with the clients (phone calls, emails)
- Initiative is required in day to day tasks
- Passion for IT and strong interest in self-development
- Strong team spirit and involvement
- Punctuality and flexibility - schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
- Ability to listen, learn and improve
- Excellent English skills - both written and verbal
- Willing to travel
Nice to have:
- Windows administration experience
- Scripting skills would be a plus
Offer (bonuses, benefits):
- Flexible working environment within a dynamic team
- Private medical subscription
- Continuous learning and improvement activities
- Long term career development programs
- Being part of a growing organization with Belgian roots