Cegeka Polska Sp. z o.o. należy do międzynarodowej, renomowanej Grupy Cegeka, której celem strategicznym jest świadczenie usług wysokiej jakości dla średnich i dużych przedsiębiorstw w obszarze outsourcingu IT oraz dostawy aplikacji na zamówienie. Jesteśmy częścią zespołu liczącego w Europie 3000 ekspertów, który rozwiąże każdy, nawet najbardziej skomplikowany problem IT.
W związku z rozwojem firmy w Polsce poszukujemy osób celem rozpoczęcia współpracy jako:
Wintel Support Engineer
Miejsce pracy: Warszawa
Nr ref.: Wintel Sup Eng/06/20015
What you need to do:
- Offer 2nd line support for our customers
- Ensure the daily maintenance of the IT infrastructures of our customers
- Analyze incidents generated by our monitoring systems in order to quickly repair them
- Analyze the support requests sent by our customers by phone, email or web submit
- Timely update every support request assigned to your group
- Accurate ticket documentation of the support request and troubleshooting steps taken
- Take ownership and responsibility for all tickets assigned to your queue
- Maintenance of operational systems/resources at customer sites (Windows updates, Citrix updates)
- Interact with the customer, by positively exposing Cegeka during the direct communication with customers
- Work in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
- Work in accordance with the Cegeka quality standards, procedures, processes and internal regulations
- Attend trainings and team meetings
- Respect deadlines and procedures agreed at team level or with the customer
- Ensure that the SLAs are met
- Also: be a colleague and not only a team member – and a very good one!
What you need to know:
- Good knowledge of Microsoft server platforms (Windows Server 2012, Windows Server 2008 R2, Windows Server 2003)
- Good knowledge and experience in working with and troubleshooting Microsoft Active Directory Services
- Good knowledge and experience in working with and troubleshooting DNS, DHCP, DFS, IIS, WSUS, CA
- Experience with Microsoft Terminal Services
- Good knowledge of at least one enterprise class backup system
- Good knowledge and experience with enterprise Antivirus products
- Knowledge in troubleshooting Microsoft Exchange Servers (2010, 2007, 2003)
- Knowledge and experience with virtualization software (VMware, Hyper-V, etc.)
- Knowledge of storage subsystems
- Server hardware fundamentals
- Networking fundamentals
- Knowledge of Citrix XenApp farms (is considered an advantage)
What you need to be:
- Professionalism is required in all communication with the clients (phone calls, emails)
- Initiative is required in day to day tasks
- Passion for IT and strong interest in self-development
- Strong team spirit and involvement
- Punctuality and flexibility
- Schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
- Ability to listen, learn and improve
- Excellent English skills, both written and verbal
Offer (bonuses, benefits):
- Flexible working environment within a dynamic team
- Private medical subscription
- Continuous learning and improvement activities
- Long term career development programs
- Being part of a growing organization with Belgian roots