Manpower (certificate nr 412) is a global HR leader with more than 60 years of tradition. Our company is present in 82 countries, in Poland we have 50 branches. We work with 400,000 customers a year, including small and medium-sized enterprises in all sectors, as well as the world’s largest corporations. Our services include temporary employment, recruitment of permanent staff, external employment and personal counseling. Our Client has extensive experience in providing high-quality products and services. International customer service professionals support and educate both co-workers and customers.
Currently, we are looking for :
Offer :
- Contract of employment for an indefinite period
- Private medical care
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Additional life insurance
- Working with great people and in legendary atmosphere
- Employee volunteering opportunities and interesting CSR projects
- Internal celebration initiatives
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
- Bonuses, including those for new employees recommendation
Requirements:
- Fluent English (C1)
- Min. 2-3 years of supervisory experience (experience in BPO or SSC will be an asset)
- Proven experience and strong process knowledge in end2end payroll area - preferably UK
- Knowledge about labor law regulations (preferably UK)
- Good knowledge of Case management system (preferably Zendesk but not only), SAP SuccessFactors, Time and attendance systems, Document management systems, MS Excel
- People management skills
- High level customer service skills
- Excellent problem-solving skills and cooperation attitude
- Strong analytical skills
- Being business focused and understand key business processes within an organization
- Excellent organizational and time management skills
- Readiness to work outside standard business hours
Main activites:
- Supervise the team to deliver high quality, professional and proactive day to day service to the client, with agreed SLA’s
- Acting as a Subject Matter Expert (SME) for the team and clarifying their process related queries
- Monitoring and prioritizing the team workload
- Handle regular communication with the client counterparts and build strong relationship with them
- Manage day to day team’s issues, flag and mitigate them and manage escalations
- Process client’s escalations
- Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes
- Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency
- Analyze the related management reports to observe trends and introduce improvements
- Build the positive and supportive team culture, and help the team to improve efficiency
- Participation in transition in Q2
Poznaj
ManpowerGroup
ManpowerGroup, światowy lider innowacyjnych rozwiązań dla rynku pracy, od 2001 roku wspiera swoich klientów i kandydatów w Polsce. W Polsce ManpowerGroup posiada 40 agencji i jest obecny w 25 miastach w całym kraju. Organizacja oferuje unikalne usługi dla firm i kandydatów poprzez: ManpowerGroup™ Solutions, Manpower® oraz Experis™. Usługi ManpowerGroup w Polsce obejmują pracę tymczasową, rekrutację stałą i badanie kompetencji pracowników, zatrudnienie zewnętrzne, outsourcing procesów, doradztwo personalne, zarządzanie karierą i outplacement.