- Fluency in Portuguese (at least C1) and good knowledge of English (at least B2) mandatory
- Knowledge of any of the following languages: French/German/Italian/ Spanish will be an asset
- Any prior IT-related experience would be an asset
- Flexible to work in Shifts (24x7)
- Must be able to learn and support new and quickly-changing technologies
- Familiarity with a wide range of standard office automation products
- Sound demonstrated knowledge of Service Desk procedures and process
- Ability to prioritize workload to best meet customer requirements
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.
- Perform advanced troubleshooting and redirect problems to appropriate resource
- Registering an incident and / or Service Request reported via email /phone in the ITSM Tool
Space where you can develop yourself:
- Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings: MS Azure, AWS, Google Cloud or ServiceNow.
- You will have possibility to join various technical communities.
- Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.
Our legendary atmosphere:
- We don't have s rigid dress code, but what we do have are awesome communities and world – changing initiatives. There's always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
- Well-being package (private medical care, additional life insurance & StayWell helpline).
- Referral bonuses for recommending your friends to Capgemini.
- Inspiro Audiobooks & MyBenefit access.
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services. Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.
Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.