Omni-Channel Operations Manager

Company offers:

• Company car, phone, computer
• Performance-based annual bonus
• Discounts for our products
• Experience working in a fast-growing, innovative international company with strong
  support from the headquarter
• Great managerial level position within a team of motivated professionals
• Opportunity to take full responsibility for business development in Poland together with Managers from the headquarter

Requirements:

• Native Polish speaker with fluent English language skills
• Work experience - a minimum of 3 years of retail leadership experience
• Financial and business acumen: evaluate financial and business indicators and translate data into actionable information to drive results
• Customer service focus: place great emphasis on creating the highest customer satisfaction by ensuring the highest value of service is always provided and by delivering on commitments to the customer
• Process management: take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
• Drive results: motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitor and review performance, and provide timely and relevant feedback
• Team building: enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone

Responsibilities:

• Ensure the team is trained and knowledgeable to drive sales, operations, and a positive customer experience
• Show great sales example on the shop floor on the daily basis
• Take an active role in the team’s development by assessing performance and providing timely coaching and feedback - lead by example
• Assume all responsibility and accountability for retail and e-commerce operations by effectively managing and delegating the tasks to team members
• Ensure e-commerce traffic is managed in a timely manner (phone calls, requests, customer orders)
• Analyze daily, weekly, and monthly omni-channel sales, profit, customer satisfaction score and suggest improvements
• Achieve the store’s financial performance goals in the areas of productivity, profitability, and sales
• Maintain a strong leadership presence in the store to foster an environment and culture that builds relationships with the local community
• Ensure the sales team is implementing the brand tone of voice and is delivering a consistent and trusted brand experience at every single touchpoint on the customer journey
• Ensure more complex escalated customer service issues are resolved