Customer Service Specialist

Stanley Black & Decker® Polska Sp. z o.o.


394 dni temu

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.

Our website:


For our Warsaw office, we’re currently looking for

Customer Service Specialist
Miejsce pracy: Warszawa
  • Caring for the sales development through the implementation of "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)
  • Building and maintaining good relationships with internal and external customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions, solving logistics issues, participation in global productivity projects
  • Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Plannists, Transport Company)
  • Processing customer orders in SAP
  • Solving the claims of customers, managing disputes in Get-paid
  • Create and maintain customer credit and debit notes
  • 1-2 years of work experience in customer service
  • Experience in working on SAP system – must have
  • Good knowledge of English
  • Problem-solving oriented
  • Attention to detail
  • Great organization skills
  • Multi-tasking skills
  • Excellent interpersonal skills
  • Team spirit
We offer:
  • New office near Rondo Daszyńskiego
  • Labor law contract
  • Work in an international company giving a good opportunity to develop professional and foreign language skills
  • Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)
  • Ambitious and motivating challenges


Stanley Black & Decker® Polska Sp. z o.o.

W roku 2010 firma Black & Decker®, największy na świecie producent elektronarzędzi i akcesoriów, połączyła się z firmą Stanley Works® ogólnoświatowym liderem w produkcji narzędzi ręcznych. Obecnie zarówno w U.S.A. jak i na całym świecie StanleyBlack&Decker zajmuje czołowe miejsce w sprzedaży produktów tego rodzaju przeznaczonych do użytku domowego, do pracy w rzemiośle oraz w przemyśle.