Employee Service Centre Representative for Poland

Location: Kraków

Nr ref.: GLO0000CH

Within the Employee Service Center, provides expertise and support to employees, former employees, managers, HR Delivery staff, and external callers by answering complex inquires;

Researching/resolving issues; interfaces with external resources related to Human Resources, Benefits, and Payroll policies, procedures, programs and tools.

Responsibilities:

Respond to requests coming from employees, managers, and HR Delivery staff on HR or Payroll policies, procedures and tools;
Track customer contacts and inquires in Service Now case management system
Provide information in the area of HR, Benefits or Payroll;
Research and resolve issues;
Escalate necessary matters to policy owners for resolution;
Interface with vendors or other external consultants;
Participate in team’s projects;
Work independently with minimal guidance;
Convey a professional, knowledgeable, helpful and conscientious approach

Requirements:

Knowledge of Polish Labour Code regulations, of the law of employment and compliance requirements;
Minimum 2 years of experience in HR, Benefits or Payroll
Bachelor’s/Master’s Degree in HR, Business, or related field strongly preferred, or equivalent experience
Excellent spoken and written English
Ability to communicate clearly & concisely
Proficient in Microsoft Suite of products
Excellent organizational, communication, analytical and multi-tasking skills;
Project management skills; business acumen;
Strong attention to details and accuracy;
Demonstrated ability to problem solving;
Exceptional customer service skills;
Ability to handle confidential issues with discretion;
Ability to work with minimal supervision;
Experience with HR or Payroll applications or systems, reports and databases

We offer:

International working environment and unique company culture
Personal development opportunities
Friendly atmosphere in dynamic team
Full time employment contract with salary corresponding to qualification
Benefits package including medical care, insurance, sport activities and other

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended.

Poznaj

Jacobs

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Dlaczego Jacobs?

Jacobs jest międzynarodową firmą inżynierską świadczącą usługi w zakresie doradztwa technicznego, projektowania i zarządzania projektami inwestycyjnymi dla klientów z sektora publicznego i prywatnego.

Jesteśmy obecni zarówno przy budowie obiektów przemysłowych i infrastruktury transportowej, jak i inwestycjach związanych z gospodarką wodną, ochroną przeciwpowodziową czy energetyką jądrową.

Bierzemy udział w projektach z m. in. zakresu projektowania mostów i tuneli, portów morskich i lotnisk, laboratoriów, centrów B+R czy kompleksowego planowania miast.

Jacobs zatrudnia ponad 70 000 pracowników na całym świecie. W Polsce jesteśmy obecni od 1996r, nasze biura znajdują się w Krakowie i w Warszawie. Od ponad 3 lat budujemy w Krakowie Globalne Centrum Projektowe, w którym zatrudnionych jest już blisko 600 inżynierów oraz 600 specjalistów różnych branż w ramach Centrum Usług Wspólnych.

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