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2nd line Support Specialist Swedish Speaker

Capgemini Polska Sp. z o.o.


70 days ago

2nd line Support Specialist Swedish Speaker
Candidate’s profile

  • Capacity to adapt and learn 

  • Good team player

  • Attention to detail

  • Ability to manage and collaborate with other teams



  • Excellent English and Swedish language skills

  • Outstanding Customer Care skills

  • Organizational skills and “can do” attitude

  • Proactive approach

  • Able to work with minimum of supervision

  • Good organizational skills

  • Ability to share technical knowledge within the team

  • Detail oriented

  • Basic ITIL knowledge

  • ISC knowledge will be an asset

  • ServiceNow experience will be an asset

Job description

Position purpose

We are looking for a person experienced with Service Desk responsibilities who will act as a Senior Analyst responsible for handling difficult cases and assisting with coordinating the Service Desk workload


Main Accountabilities

  • Acting as a senior member of the team being able to advise and mentor Service Desk Agents

  • Troubleshooting/resolving advanced issues and requests

  • Acting as a 2nd line support in accordance with existing knowledge articles and procedures

  • Acting as an overflow support for Tier 1 contacts

What we offer

  • Working in a close-knit team and a friendly atmosphere 

  • Bonuses, including those for recommending new employees

  • A wide range of training and co-financing of courses

  • Additional life insurance

  • Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want

  • Integration events and joint celebrations 

  • Disability inclusion, assistive technologies, reasonable accommodations

  • Private medical care, also for your family

  • Bicycle parking and carpooling

About us

Capgemini is one of leading global companies offering consulting, IT technologies.

The Cloud is fashionable - everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.



Capgemini Polska Sp. z o.o.

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

Get to know the position: Pracownik help desk

Praca na stanowisku pracownik help desk związana jest z obsługą klienta (zarówno połączeń przychodzących, jak i wychodzących). Do codziennych obowiązków zatrudnionej osoby należy odpowiadanie na zapytania klientów, wsparcie serwisowe, instalowanie sieci telefonicznych i komputerowych. Osoba pracująca na stanowisku pracownik help desk musi posiadać wykształcenie ...
Pracownik help desk Job Pracownik help desk

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