To enable our growth, we are creating a new IT hub in Gdansk and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.
Right now, we are expanding our Shared Services Centre to make room for about 40 Service Desk supporters with IT flair and fluency in English, Danish, Swedish or German.
Help start a global covering Service Desk and become part of a brand-new team.
Because Arla Foods is building a completely new IT Service Desk, we will need a team with large variety and diversity. There are several positions open, for both the experienced Service Desk supporters but also for the people new to this line of work. A unique chance for people looking for a starting entry position into a global company with many career paths.
There are some skills and qualities which we require:
- Very good English and/or fluent Danish/Swedish/German
- Min. 1 year of professional experience in Service Desk/Customer Service Department
- Willingness to learn and make progress in current role
- Good knowledge of MS Office and Outlook tools
- Strong communications, negotiation and problem solving skills
- Strong team-player orientation
- Good analytical and organization skills
- General understanding of ITIL Methodology
- Possible 24/7 availability
Other skills and qualities, which will give you an advantage:
- Familiar with one or more of these tools
- ServiceNow
- KCS - Knowledge Centered Service
- Microsoft O365
- Possible to start no later than July 2018
What you can expect from us:
- Work in an international team & matrix structure
- Friendly atmosphere & comfortable work place (Neptun office in Gdańsk Wrzeszcz)
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Relocation package
- Trainings with experts & professional induction in a new position
- Chill out rooms with Xbox and the best coffee in the office
Your Gdansk possibility
Soon, Gdansk will become a primary IT hub. We are known for our agile processes, collaboration and how we develop our ways of working. Here, you join our IT help desk, which is available 24/7, to support Arla colleagues across countries and functions.
The strategy for our Gdansk hub, is to continue growth in organization, responsibility and tasks. Therefore, the possibilities for professional and personal development is only to increase in the future.
Interested in a new opportunity?
Arla is on a journey to create the future of dairy. Each of us has a role to play, with the freedom to think big. We are ambitious, but we prefer accountability over control. If you are up for a challenge, there is no shortage of opportunities to have an impact - and realise your ambitions.
If this sounds exciting please apply as soon as possible! We look forward to hearing from you and receiving your application.
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment.
We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.