Job Description
Your future made with IBM
IBM Client Innovation Center Wroclaw & Katowice is now hiring experienced professionals!
Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center Wroclaw & Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. You will have an opportunity to work from the IBM office and remotely from home. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.
SOM (Service Offering Manager) / SME (Subject Matter Expert) is a role which brings together skills of Architect and DevOps. We are looking for talented Experts in WebSphere with potential for Architect to join our team of SMEs and help us develop tools to turn manual tasks into efficiently automated processes. This position may require working on-call support. SOM/SME will work with Architects, Developers and Operations' support teams to deliver the automated processes then used by our customers for self provisioning of required middleware services. Our team is focusing on developing CI/CD (Continuous integration and Continuous delivery) solutions for our customers. With support for T&T and Steady State activities.
Essential Duties and Responsibilities:
- Develop Customers Business needs in Websphere Application Server (WAS)
- Develop Customers Business needs in Websphere Portal Server (WPS)
- Develop WAS/WPS for automatic Rollouts
- Test and implementation of new Versions or Hotfixes released by the vendor
- Prepare WAS/WPS environment for User Acceptance Test (UAT)
- Maintain the Customer environment where WAS/WPS is implemented
- Maintain existing documents like System or User Manual and creating new if needed
- Create change and installation plan inside Service Manager (IBM SmartCloud Control Desk)
- Interact with vendor Support team for problem solving, application improvements, Identify problems, propose alternatives and provide support to negotiate solutions with all involved parties
- Debug complex errors which can't be handled from second Level
- Analyze requirements, documents and agrees with business and/or customer IT department
- Efficiently manage of operational activities within unexpected/stressful situations
- Perform researches of new solutions
- Support in decisions making process related to operational activities, taking into consideration pro and counterarguments
- Identify opportunities to improve activity, processes and regulations
- Performs all described requirements in complex daily environment on a competitive level, with accuracy, quality and per schedule
- Awareness regarding Information Security
- Solid communication, negotiation and interaction skills, decision taker, good presentation skills
- Bringing together Customers Needs with technical possibilities
- Willing to work on “call duty”
Necessary skills:
- English (both written and spoken)
- Deep knowledge of Websphere Application Server and Websphere Portal Server
- Skilled in Java EE related technologies such as: JMS/MQ/JDBC
- Network (OSI layer)
- Operating System (kernel behavior) knowledge
- Linux scripting (bash/jacl/jython/perl/python scripting)
- basic skills in PowerShell
Nice to have:
- E2E service implementation in complex environment
- IBM SmartCloud Control Desk basic knowledge
- Configuration management tools (puppet, chef, ansible)
- RES scripting experience
- DevOps tools: Jenkins, git