Ogłoszenie numer: 2323794, from 2019-03-07
Praca.pl client
The international fintech company which is offering products in the field of Digital Consumer Finance, is looking for a candidate for the position of Head of Contact Center.
Head of Contact Center
Location: Warszawa
Job description
The Head of Contact Center will be reporting to the Country Manager and will responsible for the following tasks
- Develop and oversee internal Customer Care Department (inbound/outbound calls, chat with customers)
- Design Customer Care processes and organize them to enhance customer satisfaction
- Evaluate Customer Care Department and Customer Care Manager performance
- Develop and oversee internal Debt Collection Department (inbound/outbound calls)
- Design Debt Collection processes and organize them to enhance customer satisfaction
- Evaluate Debt Collection Department and Debt Collection Manager performance
- Manage relationships with external Debt Collection agencies providers and monitor their performance
- Develop performance reports for Customer Care and Debt Collection
- Cooperate with senior Management and Group Management
- Take responsibility for Outsourcing and management of HR, Accounting and Legal functions
Requirements
- At least 5 years of successful experience (with a proven track record) in managing teams in Customer Care and/or Debt Collection. Experience in Managing Operations in Financial sector (Banking or Fintech) will be an advantage.
- A self-motivated leader with a real passion to grow the business and succeed,
- Commercially focused, numbers and reports driven
- Proficient in Excel
- Degree in economics or business administration; MBA degree will be considered as an advantage
- Fluent English
We offer
- Work in a dynamically growing international company
- Work related to product innovations and modern technologies
- Attractive remuneration package
Please add the following clause: I agree to the processing of my personal data for the needs necessary in the recruitment process.