Hemmersbach provides IT services globally. With more than 3,400 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
For our global service desk team we are seeking the following:
- Providing 2nd line support for an international customer
- Troubleshooting and configuring Office applications
- Liaising with users from different departments
- Finding solution for problems around applications
- Analysing and solving problems
- Escalation of major problems to 3rd line support
- Maintaining positive relations with our customers
- Excellent knowledge of English language
- Knowledge about remote support users
- Knowledge about troubleshooting users problems and Windows troubleshooting
- Problem solving oriented with strong communication skills
- Ability to work under pressure
- Ability to multitask
- Open to gaining new knowledge and skills
- Able to work on shifts (between 06:00 am and 07:00 pm)
- A secure job with an exponentially growing global player
- Exciting projects with diverse challenges in your own scope of responsibility
- Great team spirit and great work climate in a pleasant team
- Open and direct communication
- Great opportunities for personal and professional development
- Buddy programme with experienced employees to ease entrance
- Many more advantages that create a comfortable work environment
- Room for your own ideas and suggestions for improvement as well as quick implementation due to brief decision-making processes
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the city center
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.