EFIRST ASIA, an e-commerce leader in Southeast Asia, is looking for new talents!
We specialise in developing comprehensive strategies for brand building, promotion and management at all operational levels. We are currently present in Indonesia, Thailand and Vietnam, and actively entering more markets around the world. Our success is driven by the expertise of our back-office specialists in Poland. We use our know-how and experience to fully exploit the growing potential of the e-commerce market in Southeast Asia and beyond.
The daily work of our Asian and global partners is supported by the Warsaw EFIRST team, which we are currently looking to expand with:
Call Center Manager
Miejsce pracy: Warszawa
Responsibilities:
- Daily analysis of sales, reporting and implementing of improvement plans
- Daily open communication with sales teams and call centers in Asia and /or KSA
- Determine and define project scope and objectives
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner
- Prepare budget based on scope of work and resource requirements
- Track project costs in order to meet budget
- Develop and manage a detailed project schedule and work plan
- Communicating with Partners
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Organize and lead a team of other Project Managers (depending on the project)
- Monitor progress and make adjustments as needed
- Measure project performance to identify areas for improvement
Qualifications:
- Min 2 years of project management, Call Center sales and related experience
- Experience with Call Center agents training and sales coaching
- Experience with sales and project management on Asian markets
- Knowledge in data analysis, business, or a related field
- Project Management Professional (PMP) certification preferred
- Proven ability to solve problems creatively
- Strong familiarity with project management software tools, methodologies, and best practices
- Experience seeing projects through the full life cycle
- Excellent analytical skills
- Strong interpersonal skills and extremely resourceful
- Excellent English skills
- Proven ability to complete projects according to outlined scope, budget and timeline
Your benefits:
- Opportunities for personal development
- Work in the International company and multi-cultural environment
- Private medical care with an option to extend it to family members
- Flexible working time
- Benefit System Cards
- Free English clas+ses on various language levels
- Great coffee and fresh fruits in the office :)