Delivery Manager
Employer: International Pharmaceutical Company
Location: 100% remotely from Poland
Salary: 83-93 PLN/H + VAT
Cooperation model: B2B
Start date: ASAP
We are looking for several experienced Senior Service Delivery Managers with a passion for delivering technical solutions in a fast-growing environment to work as a key member of our client’s world to create, manage, and support the international projects in the pharmaceutical field.
- To oversee all services and ensure that business needs are being met;
- To manage the overall accountability of a company's business requirements;
- To manage the profit and employee retention;
- To supervise customer service and provide assistance to customers;
- To build customer relations and provide efficient problem-solving.
- Degree in Information Technology or similar;
- 6+ years of experience in business and IT service/projects;
- 5+ years of experience in leading the full-cycle IT operations;
- 5+ years of experience in leading multinational dispersed teams;
- 3+ years of experience in collaboration with multinational stakeholders;
- Experience with SCRUM (Agile);
- Knowledge of ITIL processes and Agile methodologies;
- Knowledge of Service Management tools (ServiceNow, Jira);
- Knowledge of Google Suite, Trello, Tableau/BO;
- Knowledge of PMI methodology;
- Strong communication and organization skills;
- Ability to stay focused, operate independently, determine problems and implement solutions;
- Flexibility to work in non-European time zones depending on service needs;
- Fluent in English.
- Agile Certificate;
- ITIL Certificate;
- PMP Certificate;
- Knowledge of Polish and German languages.
- Possibility to play a key role in shaping the rapidly growing company;
- Friendly working atmosphere;
- Participation in global projects;
- Contact with the newest technologies;
- Great opportunity for personal development.
Poznaj
WINGED IT SP. Z O.O.
We are a Polish IT recruitment, IT outsourcing, and talent sourcing consulting company.
Among the many companies offering similar services, we stand out primarily by focusing on cooperation with international clients from around the world. We know exactly what are the needs and challenges of companies willing to recruit brilliant Polish Tech candidates and have a broad experience in delivering ALL required solutions.