Agencja zatrudnienia nr licencji 3260
Find your own at devire.pl
Location: Warszawa
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu. Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
For our client, from IT sector - we are looking for Support Analyst / Help Desk
Reponsibilities:
- Manage & adhere to customer SLA’s striving to achieve the highest level of system availability
- Proactively monitor Amelco systems using tools to assess the health and availability of services, respond to and resolve issues therefore minimising the impact on production systems
- Key role in executing the Incident Management process following best practice throughout the lifecycle of an incident from identification to closure with focus on root cause analysis
- Perform & monitor Operational house-keeping tasks
- Manage & monitor the Service Incident queue to ensure SLA’s and KPI’s are achieved
- Liaising with the Project Delivery Teams regarding any escalated Service Incidents & providing regular feedback to the customer on progress of issues
Requirements:
- Good knowledge of Linux & SQL is essential
- Knowledge of Java, Bash or Python advantageous
- Experience of working with system monitoring tools (eg. Zabbix) desirable
- High attention to detail and very self-motivated
- Analytical approach with outstanding problem-solving capabilities
- Excellent communication and interpersonal skills and high level of initiative
- Ability to work independently, with a high degree of professionalism & responsibility
- Work well under pressure and meet deadlines
We offer:
- Salary based on B2B contract
- Long-term employment
- Working for a leading corporation with a stable market position
- Possibility to work in an international environment