We are currently looking for professionals to work in our Consultant team. As a Member Safety and Recovery Consultant you will provide services with the possibility of managing and resolving customer inquiries in a comprehensive manner, together with the attention of requirements related to identifying and deterring fraudulent activity.
If you have ability to provide extraordinary customer service with high levels of integrity and confidentiality using problem-solving and analytical skills
this job position is for you.
Working hours: 2 shifts within 07:00 AM – 07:00 PM
- Restore loyalty with members & employees through multi-channel communications.
- Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts.
- Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.
- Maintain a mindset focused on diversity, inclusion and belonging.
- Drive efficiency gains by identifying, communicating and taking actions on gaps in existing workflows.
- Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.
- Consistent and appropriate sense of urgency combined with proper discretion in resolving issues.
- 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solutionrisk, compliance, privacy or legal support
- Bachelor’s Degree or equivalent work experience
- Excellent English verbal and written communication skills
- Experience working in a fast paced team environment in a target based setting
- Experience in multiple communication channel queue environments both phone and email support
- Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries
- Experience analyzing data, trends, and client information to identify product or service enhancement opportunities
- Strong working knowledge of PC based Internet and software applications
- Adept at cross-functional team partnerships and collaboration with the ability to interact with all levels of the organization
- Attractive salary and stable job offer- employment contract
- Medical care with dentist for you and your family
- Cafeteria benefits & multisport card
- Recognition program
- Opportunities to grow internal promotions in Poland & abroad!
- Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu
- Opportunity to make a difference: volunteering programs
Poznaj
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.