About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Position purpose
We are looking for candidates who are ready to participate in R2R and P2P processes. Joining us you actively will face highly complex scope, you will have a chance to familiarize with variety of tools and technologies. If you are full of positive energy, highly motivated to face new challenges and ready to create new quality of services provided to our Clients, join the Team. As a Team Leader you will be responsible for leading, developing and motivating R2R team. You will also act as R2R expert and process leader.
Main accountabilities
- Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed SLA/KPI
- Demonstrates knowledge of respective F&A processes and proceduresÂ
- Acts as point of escalation for R2RÂ
- Supervises trainings to the current and future delivery team members. Ensures that processes are understood and being followed by the team membersÂ
- Handles regular communication with the Client counterparts and builds relationship with them for the future deliveryÂ
- Continually seeks out ways to improve Client’s satisfactionÂ
- Analyzes root causes of problems related to R2RÂ
- Ensures process is controlled according to the agreed proceduresÂ
- Keeps all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframesÂ
- Manages proactively day to day team performanceÂ
- Ensures effective utilization of resources within the teamÂ
- Performs all administration tasks requiredÂ
- Motivates and continuously develops team membersÂ
- Drives R2R with continuous focus on standardization, innovation, automations leading to the best in class model
Requirements
- Expertise in the R2R area (min. 3 years of seniority welcome)Â
- Excellent organization skills and ability to manage multiply tasks simultaneouslyÂ
- People management skills
- Excellent analytical skills
- Attention to detailsÂ
- Well organizedÂ
- Decision making and business judgment skillsÂ
- Good MS Office skills (advanced knowledge of excel – creation of macros, pivot tables – would be an asset)Â
- Ability to work effectively under time pressure and with deadlinesÂ
- Knowledge of Oracle will be an advantageÂ
- Very good Customer Service skills and client-focus attitudeÂ
- Flexibility, ability to deal with ambiguity and changeÂ
- Strong interpersonal skills and proactive approachÂ
- Very good English skills
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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