Clearance and Brokerage Training Specialist
Kraków
Clearance and Brokerage Training Specialist
Kraków
Nr Ref.: 1070055
Kraków
Nr Ref.: 1070055
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world. The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, our region being Europe
Clearance and Brokerage Training Specialist
Job Purpose Statement:
implements defined Clearance and Brokerage learning initiatives that support the business in achieving a skilled and empowered workforce. Focuses learning on the skills, knowledge and behaviours required to achieve accurate, timely and compliant services and solutions, coupled with consistently high standards of Customer care. Supports continuous improvement by participating in the evaluation of training needs and development of new materials/tools to improve CE, quality, productivity, and compliance.
Key Accountabilities:
Business Knowledge - Develops understanding of the FedEx business (CE strategy, clearance and brokerage solutions including systems processes etc) and business environment (customs and trade regulations, service industry etc) within EMEA, together with country specific requirements. Includes developing/maintaining a detailed knowledge of Clearance and Brokerage roles (responsibilities, systems, end to end processes, expectations, and challenges etc) and inter-dependencies with other functions through regular performance of the job.
Team Alignments- Builds effective alignments Management (Ops, Clearance and Brokerage and L&D), together with relevant functional groups, in order to improve understanding of current and evolving business needs. Supports L&D in training needs analysis by identifying the point where performance levels show a need for some type of initiative. Performs defined research and analysis.
Training Accreditation - Gains required competency, including teaching certifications when appropriate, typically to cover multiple standard courses involving skills, knowledge and related behavioural training. Uses appropriate tools to maintain knowledge. Participates in the cross training of peers, as required.
Planning and Preparation– Develops and recommends schedules for training events that best fit with operational requirements and constraints. Performs validation checks of existing materials to ensure compliance with latest regulatory or company procedures and standards, organises facilities, equipment and materials.
Delivery of Learning Solutions - Delivers a range of ILT sessions using approved methods, tools and materials. Maintains focus on the achievement of the specified learning goals, whilst engaging employees in the CE vision and goals. Conducts agreed training evaluations and collates/evaluates actual results for Clearance & Brokerage and L&D management, together with any other feedback (improvement opportunities, employee performance contribution, timing etc).
Coaching and Learning Support - Organises and supports the introduction and use of approved learning tools (CBT, briefing sessions, job-aids). Participates in approved coaching initiatives by providing generic ,or specific skills coaching for new hires and/or employees with development needs. Includes sitting with representatives or using remote monitoring tools to evaluate performance and structure and record competency based feedback using approved tools.
Development and Validation of Learning Tools - Supports L&D with the analysis of specific training requirements (new regulation, process, automation etc), competency gaps (qualitative, behavioural, knowledge etc). Performs defined research and analysis, which may require liaison with IT, Regulatory Experts and C&B Management for any major regulatory/legislative/system changes. Prepares recommendations for review.
Training Measurement and Reporting – Develops and maintains defined types of records of training related events. Includes using approved processes and tools to provide accurate and timely information relating to the status and measurement of different training solutions.
Requirements:
Excellent command of business English
Fluent Polish
Good presentation skills In depth working knowledge of relevant country & EU customs and trade regulations, practices and processes with experience of creating accurate entries for complex requirements Good judgement and reasoning skills with the ability to evaluate situations, including performance impact, and determine appropriate course of action
Good understanding of performance evaluation and measurement methods, including the use of metrics to track performance
Excellent planning and organising skills with the ability to co-ordinate actions and achieve multiple timelines
Interested? Please send us your CV in English now!!!!
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