Plce of work: Kraków
The role will be responsible for managing all operations within the company (e.g. P&L), managing service delivery and promoting the continuous improvement of productivity, service quality and customer satisfaction.
The position requires a senior level management individual who has a focus on the successful delivery of project services, combined with finding/creating new business opportunities. The Country Manager will have overall delivery responsibility for the client and be the major point of contact for all escalations within the structure
- A background with Strategic Outsourcing Management, Infrastructure Support, Managed Services, Service Desk management
- Must have been responsible for large teams (over 100 FTE) and diverse environments.
- Strong client focus – ability to operate at prime customer contact level typically at senior manager/director level/VP/CIO
- Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements
- Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment
- Strong commercial and financial awareness, monitoring, co-ordination and budget ownership
- Experience in outsourcing bids, from pre-sales to successful implementation
- Be able to build an understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements
- Full autonomy and opportunity to create and develop new local and regional business strategy
- Active participation in global Top Management Team
- Atractive salary&bonuses package
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/finance/