CRM Consultant (SAP)

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

On behalf of our Key Client, international well-known Company from production sector we are looking for CRM Consultant. The company is a worldwide leader in its industry.

The CRM Consultant will join the team located in Warsaw office but will be responsible for application support of a global SAP CRM solution as well as support of internal projects

Responsibilities and tasks
 Application support for global SAP CRM solution with focus on consumer data, consumer marketing & consumer analytics
- Investigation of issues and provision of solutions, proactive problem management
- Support in business requirement analysis and testing of system changes and new releases
-Monitoring & ensuring the agreed support quality and continuous optimization of support processes
- Knowledge management, documentation, user trainings & collaboration
-Interaction with internal partners (local in the countries or corporate headquarter) via ticket systems, phone, e-mail and remote sessions
- Support in internal upgrade and implementation projects
- Consulting internal partners in their operational business
- Preparation of reports

Requirements
- Experience with CRM applications (e.g. SAP CRM 7.0)
- 2- 4 years of experience in running operational CRM
- Understanding of system interrelations
- Experience with IT processes (preferably ITIL-based)
- IT, business or economics related degree
- Excellent verbal and written communication skills in English
- Strong problem solving skills with high reliability
- Ability to multi-task, effectively schedule, work under pressure
- Experience of working in an international environment
- Knowledge of MS Office tools
- Solution- driven, service and customer oriented approach

Offer
- Stable work in leading global Company
- International working environment
- Professional trainings
- Positive working atmosphere in the team of passionate people
- Perks including annual bonus, medical care, possibility to choose benefit from the list (sport card and other), foreign language lessons (English/German), lunch vouchers

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl