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Supply Chain structure which is currently being dynamically developed here in Cracow. It includes Order Management, Order scheduling, Demand and Supply Planning. The department is new on one hand but it is expected to become a Center of Excellence in the global structures in the near future. Supply Chain is supporting sales process and operations on daily basis starting from forecasting through order scheduling and management, securing material availability up to shipping.
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Customer Data Management Team Lead
Miejsce pracy: Kraków
Job ID: 115475
Scope of Responsibilities/Expectations:
Team Leader will lead the team to provide customer satisfaction, serving mainly Sales and Supply Chain. The successful candidate will be responsible both for daily operation as well as strategic vision of the team. Core responsibilities cover managing customer data in various tools as well as keeping customer data accurate, transparent, easily accessible and stored in one place.The second key goal will be to complete the project of consolidation of both resources and systems into one department. The scope is going to be global, including EMEA, APAC, North & Latin Americas. Scope of Expectations:
• Leadership and performance management of the team, developing skills and abilities within the team whilst ensuring the necessary tools and training are available to achieve the most from each team member.
• Manage and maintain the customer master including setup of new accounts in multiple systems and tools.
• Maintain the accuracy of customer information
• Regular review and removal of duplicate customer records
• Adherence to all SOX (Sarbanes Oxley) financial requirements and testing annually, ensuring alliance with the Quality Management System and taking part in ISO audits and conducting internal audits.
• Daily issue resolution, dealing with customer complaints / issues and root cause analysisin accordance to Motorola Solutions high quality standards with the aim to increase and optimizecustomer satisfaction and loyalty.
• Providing metrics and reports to Management as required
• Leadership and performance management of the team, developing skills and abilities within the team whilst ensuring the necessary tools and training are available to achieve the most from each team member.
• Manage and maintain the customer master including setup of new accounts in multiple systems and tools.
• Maintain the accuracy of customer information
• Regular review and removal of duplicate customer records
• Adherence to all SOX (Sarbanes Oxley) financial requirements and testing annually, ensuring alliance with the Quality Management System and taking part in ISO audits and conducting internal audits.
• Daily issue resolution, dealing with customer complaints / issues and root cause analysisin accordance to Motorola Solutions high quality standards with the aim to increase and optimizecustomer satisfaction and loyalty.
• Providing metrics and reports to Management as required
Specific Knowledge/Skills:
• Ability to motivate teams and lead through changes:- Ability to negotiate with stakeholders- Ability to effectively operate in a complex, matrix organisation- Keen on driving solutions and change
• Dynamic, creative and good ability to present and assert oneself
• High rate of sensitivity of the mentality, business culture and practices in a multicultural environment
• Excellent communication skills, self motivated and able to work under pressure
• Fluent English - verbal and written
• Managerial / team lead experience
• Minimum 7 Years of work experiences in relevant field and customer focused environment
• University degree (bachelor of business administration / master)
We offer:
• Be part of a new team within Supply Chain establishing in Cracow with great opportunities to grow
• Competitive salary and additional compensation system for flexibility
• Strong team-oriented culture
• Private medical coverage
• Life insurance
• Comfortable work conditions
• Current office location B2B Bonarka
• Benefits cafeteria(multisport, cinema tickets etc.)
• Company supported social activities (ski team, volleyball etc.)
• Motorola Solutions is supporting CSR activities and encourages employees to participate
If interested please apply through online form available at APLIKUJ TERAZ button below.