Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
Customer Service Specialist - excellent German and English speaker
Miejsce pracy: Kraków
Nr Ref.: 6-26-21525/PC
Opis stanowiska:
For Our client, a fast growing, prestigious international provider of network technologies we are currently looking for: Customer Service Specialist
The Role:
- Receive and manage in-coming phone enquiries through to resolution, ensuring an excellent customer experience.
- Ensure all interactions are captured in detailed using the company case management system
- Support employees, managers and HR with established generalist and regional processes
- Thorough use of the available knowledge management tools to research issues and use of the relevant escalation paths where needed
- Effective prioritization of any urgent, time-sensitive or business critical cases
- Effective and appropriate handling of sensitive data and information
- Collaboration and effective communication with internal HR stakeholders and HR ecosystem
The Role:
- Receive and manage in-coming phone enquiries through to resolution, ensuring an excellent customer experience.
- Ensure all interactions are captured in detailed using the company case management system
- Support employees, managers and HR with established generalist and regional processes
- Thorough use of the available knowledge management tools to research issues and use of the relevant escalation paths where needed
- Effective prioritization of any urgent, time-sensitive or business critical cases
- Effective and appropriate handling of sensitive data and information
- Collaboration and effective communication with internal HR stakeholders and HR ecosystem
Wymagania:
- Graduate and/or professional with relevant customer service experience
- University Degree – Bachelors degree and/or Masters degree
- Any fields of study are welcome – you need to demonstrate your transferable skills
- Ambition to succeed in a complex corporate environment
- International Background/ Ambition to work within a diverse, international team supporting a very international employee and manager population
- Experience in customer service would be an asset
- Language Requirement: Fluent German and English is a must.
- University Degree – Bachelors degree and/or Masters degree
- Any fields of study are welcome – you need to demonstrate your transferable skills
- Ambition to succeed in a complex corporate environment
- International Background/ Ambition to work within a diverse, international team supporting a very international employee and manager population
- Experience in customer service would be an asset
- Language Requirement: Fluent German and English is a must.
Informacje dodatkowe:
Benefits:
- Competitive Salary
- Benefit package
- Opportunity to work within a global, innovation lead shared services organization
- Use of technology to deliver service and collaborate with your colleagues across Europe, and Globally
- Senior HR mentorship
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/
- Competitive Salary
- Benefit package
- Opportunity to work within a global, innovation lead shared services organization
- Use of technology to deliver service and collaborate with your colleagues across Europe, and Globally
- Senior HR mentorship
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/
