Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Analyze market requests regarding content maintenance or technical defect
- Raising ITSM tickets as dispatcher function
- Global market support regarding content maintenance
- Ability to handle according an escalation process
- Ownership in gathering knowledge, rather from self-study, knowledge exchange, best practice cases
- Conduct market surveys
- Creating guidelines and video tutorials
- Reporting of market requests
- Fluent English oral and written is required in order communicate with the client
- University degree, preferably in Information Technology or Business Administration domain
- 2 year of professional experience, preferable in Digital Marketing domain or with comparable domains
- Openness for gaining new technical knowledge in domain of digital marketing & ability to transfer knowledge effectively; Adobe AEM/CQX experience preferred
- Ability to deliver a high quality standard service and communicate accordingly with the client, de-escalation handling
- Ability to work independently and determine appropriate priority
- Understanding of various processes at a time and ability to present them in a clear manner to various stakeholder
- Experience with Windows Office required, JIRA, ITSM tool, Excel, PPT
- Strong personality with focus on a customer and goals achievements, analytical and focus on details
- Comfort in working in multi-cultural and challenging environment
- Proven skills to develop detailed project plan & coordinate issues across projects
- Ability to solve individual & complex as well as basic market request what requires a high level of self-study and collecting knowledge from different parties
- Covering all incoming market requests
- Improving ongoing the knowledge data base and being responsible for the knowledge transition
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment