Winckler Personal is an international recruitment agency specializing in the recruitment of top talented professionals to companies throughout Poland and EU countries. For our client, a global leader specializing in business travel management, we are currently looking for candidates for the position:
EMEA IT Support Specialist (with German)
Miejsce pracy: mazowieckie/ Warszawa
Responsibilities:
- ensure the quick and effective resolution to customer queries in line with agreed service levels and recommended course of actions
- provide technical and process support for any hardware or software related query in person or remotely
- anticipate and identify IT problems, offer & implement the most cost-effective, rapid and acceptable solutions
- monitor and escalate all Incidents according to agreed service levels and IT Service Delivery ITIL procedures and processes
- update and maintain Service Now incident records in a timely and efficient manner recording accurate information to allow problem resolution and analysis to take place
- attend and participate in all departmental meetings and/or training programs as directed by the Service Desk Management
Requirements:
- fluent German + good English in speaking and writing
- excellent communication skills and maturity to present clear, concise and
- regular updates to our customers and IT management
- possess an open approach to the sharing of information andactively listens to new ideas
- Windows XP & 7, Microsoft Office 2003/2007 full understanding, Active Directory Administration, knowledge of knowledge of ticketing system
Optional:
- other languages will be an asset
Our Client Offers:
- stable employment
- good sallary
- soft and hard skills trainings
- employee benefits, e.g. medical insurance, life insurance, lunch card, multisport card, IATA card, and many others
