Gi Group is an international recruitment agency whose main task is to offer fully-qualified employees. We are a leader in the Italian market and one of the main agencies in our countries of operation. We hold certificate No.570entitling us to operate as a work agency in Poland.
In regard to further development of one of our Clients we are currently seeking Candidates for a position of:
This is an exciting opportunity, if you are full of energy and communicative. Our company have a long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
If you are ready to work in a team, if the trust and respect inspire you to work – this is your chance to change your career and your life today.
Key responsibilities:
- Manage and oversee daily operations and ensure work is carried out in accordance with performance targets and quality for a team
- Implement the work schedule as determined by the scheduling tool and analysis of volumes and call types
- Act as liaison with managers and supervisors to ensure consistent quality measurements
- Provide progress reports to Service Delivery Manager on individual projects and initiatives
- Deliver customer-centric training, culture induction, new processes, products, customer segments, cross-sell and up-sell training
- Maintain QA checklists and ongoing calibration
- Track trending, turn around times, handle times, revenue uplift, etc.
- Act as Subject Matter Expert (SME) for QA evaluations
- Contribute to the QA Team's development and share knowledge within the team
- Fluent English ang German is a must
- 1+ years of work experience with computer operations processes
- 2+ years of work experience in a Service Desk or Call Center
- 2+ years customer service-related work experience
- 2+ years of Service Desk Operations experience
- A permanent contract
- Competitive salary
- Comprehensive package of benefits
- Flexible hours and all the tools
- Job in the most proffesional & developing working environment in Cracow
- Great opportunities for personal and experience growth