Technical Product Support Analyst with German
Miejsce pracy: Wroclaw
Nr ref.: JO-1602-325476_6
CPL Integrated Services - Digital Sourcing HUB is presenting you an opportunity to join our prestigious multinational Client to take part in building of a new organization in Wroclaw.
Your Responsibilities / Activities:
- Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Focuses on developing knowledge in specific product suite or operating environments.
- Contributes information to the Support knowledge base.
- Manages workload effectively following Support Procedures
Your education, experience & skills which can makes You The One:
- Graduated in Computer Science, IT or equivalent.
- Languages: Fluent German and fluent in English.
- Team player with the ability to build strong peer and interpersonal relationships.
- Good problem solving and analytic skills.
- Good writing and editing skills.
- Strong organizational and problem solving skills.
- Able to provide oral and written communication that effectively articulates complex ideas.
- User of Microsoft Office applications
Would be good if You also have:
- Previous experience working on Customer Service.
- Knowledge on any of these areas: C++, Cobol, .NET, Java, Lj4, SQL (database), XML skills, Crystal Reports or JASPER.