What we offer:
• Experience in IT services gained in a prestigious multinational company
• Open, international and multicultural environment
• Opportunity to be part of a rapidly expanding organization
• IT Academy courses, professional development and career path
• Competitive salary and cafeteria benefits
What we expect:
• you should be fluent in one of following languages French / Dutch / Italian / Spanish / Portuguese / German / Polish / Czech and fluent in English (Spoken/Written)
• FRESH GRADUATES ARE WELCOME!
• you should be willing to work in shifts
• you should have reliable, open, communicative personality and work well within a team
• you should be customer oriented, a good listener and ask competent and well directed questions
• experience in working with customers or in an international environment in the field of IT is an advantage
What will you be doing?
• Taking ownership and responsibility for problems of client’s technical issues
• Accepting and immediately starting to process, solve or forward SW/HW and telephony problems. Having a duty to supply information to the users
• Answering calls offered to Service Desk queues and being responsible for managing the ticket queues
• Analysing requests and problems and developing solution suggestions
• Maintaining a high level of Quality Customer Service
• Promptly notifying Critical Incident Management of high priority issues after collecting required information for escalation
• Intimating the Shift lead/ L2 whenever there is an upward trend in calls
• Providing detailed documentation in call logging system
• Increasing knowledge base by passing new issue resolution information to Service Desk’s Knowledge Administrator through the established Missing Knowledge process