Junior Service Desk Agent
Polska
Junior Service Desk Agent
Polska
Nr Ref.: 1071745
Polska
Nr Ref.: 1071745
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our Client, top-tier FMCG company based in Brussels, we are currently looking for candidates on the position of Junior Service Desk Agent - (remote work).
The Junior Service Desk Agent is member of the central Servicedesk based in Brussels and responsible for the receipt, logging, solving and management of end-users IT support requests including: first time fix, channelling requests for help to appropriate functions for resolution, monitoring progress and keeping users appraised of progress compliant within the set service level agreements.
Responsibilities are: Uses interaction and incident system to log, assign and escalate tickets ( ITIL!), Provides Level 1 software and hardware support,Provides technical advice to customers,Troubleshoots and restores technical services and/or equipment issues,Analyses, identifies and diagnoses faults and systems using defined processes and tools, Serves as the key interface with the backline support teams to prevent problems, facilitates problem resolution, and provides overall outstanding customer services, Serves as first line of support to meet customer needs in Dutch, French, English or German.
Requirements: Establish and provides excellent customer service skills to direct customer groups, Establish and maintain highly effective customer-focused working relationships with other BIS staff and 3rd party service providers, Fluent in English (oral and written) and two of three following languages: Dutch, French or German,Good analytical skills, Effectively prioritize and execute tasks in a high-pressure environment.
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