Service Desk Analyst
Łódź
Service Desk Analyst
Łódź
Nr Ref.: 1065145
Łódź
Nr Ref.: 1065145
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Service Desk Analyst
On behalf of our client, global production company, due to growth, we are currently looking for an experienced Service Desk Analyst to join their team on a full time, permanent basis. This job is an excellent opportunity to be part of a fast paced and highly motivated team who provide technical support to internal users.
As a member of the team, you will provide 1st and 2nd line technical support connected with Active Directory, internal applications/systems (MS Office, SAP), networks and hardware working with ticket system. The Service Desk Analyst will be logging, tracking and resolving the incoming incidents and service requests from end users via the telephone, portal and email. You will identify and carry out any immediate corrective action that can resolve or contain the issue directly and will use your technical skills to resolve 70-80% of all calls by first contact. As the Service Desk Analyst, you will be able to offer general advice, points for contact and guidance on all available IT services and will work with other members of the team on a rota basis to ensure the Service Desk is continually staffed during operational hours.
The Candidate should have previous experience working in support team (application support, 1st/2nd line support, etc.) and very good speaks English. Advantage will be knowledge of Active Directory, MS Office, Exchange, ITIL, general understanding of servers, storages, networks, switches and Microsoft operating systems.
The Company offers private medical care, sport card, food subsidy and other benefits.
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