ERP Applications Consultant with Dutch/German/Spanish
Miejsce pracy: Wrocław
Nr ref.: JO-1602-326313MJ3566_15
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, new investor in Polish market, we are looking for motivated person who would like to join to the company as a Multilingual ERP Applications Consultant.
We can offer you:
- Attractive salary and benefits;
- Big opportunity to develop your skills;
- International, friendly environment;
- Trainees and courses;
- Very interesting new project which will develop your skills.
Your main tasks are:
- Services team act as a single point of contact between managed services and client, on a day-to-day basis.
- Act as a focal point for reporting Incidents and making service requests. Act as a first level resolution
- Report fluctuations in the SLA levels to Leadership, Analyze and review actual service performance against SLAs and OLAs
- Coordinate inter-process changes with process owners
- Distribute issues to available and appropriate resources
- Able to operate effectively and with minimal supervision in managing any of the key ITIL processes; Incident Management, Change Management, Problem Management etc.
- Able to view client system environment holistically to proactively identify and resolve issues before they are able to impact end user operation or SLAs
- Identify problem trend areas and manage relationships internally and externally with appropriate people to resolve the root cause
Who are we looking for:
- Excellent knowledge of English and Dutch/German/Spanish.
- Education or work related experience that prepares team member for client facing consulting work.
- Strong analytical skills and specific or vertical knowledge
- Excellent time management, communication (oral and written), presentation, and organizational skills
- Strong working knowledge of office-related automation tools: PC, word processing, spreadsheet, etc.
- ITIL foundation v2 or v3
- At least 2 years experience in ERP applications area - from the Client's side and business side.
Apply Now!