Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Experienced ITIL Incident or Problem Expert
Job location: Relocation: Central Poland
Nr ref.: 2-10-31891/PC
Do you consider yourself as an Expert in ITIL processes?
Do you have a corporate experience in Incident or Problem Management?
If your answer is „YES” – we have an interesting opportunity for you!
Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers' rankings.
The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.
For this Client we are looking for professional Managers in ITIL area – Incident or Problem Manager.
Place of work: NORTH-CENTRAL REGION OF POLAND (full relocation as a preference, for very experienced candidates a partially remote system of work is possible)
As a Manager you will be responsible for managing the ITSM processes.
The responsibilities will differ according to the specialization within the ITIL processes. The general range of activities and tasks to be undertaken includes:
- Executing the process tasks taking into consideration global and local requirements
- Coordinating and managing the process activities
- Finding the root cause of escalations, providing well-prepared RCA within define timelines
- Performing regular team meetings and one-to-one sessions
- Reporting KPIs and customer SLAs, attending regular SLA reviews with Clients
- Identifying and planning process improvement's projects
- Handling Client escalations, resolving them with satisfactory results
- Cooperating with suppliers, contractors, 3rd parties, etc.
- Building strong linkages with all core ITIL processes as part of the end-to-end process.
Do you have a corporate experience in Incident or Problem Management?
If your answer is „YES” – we have an interesting opportunity for you!
Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers' rankings.
The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.
For this Client we are looking for professional Managers in ITIL area – Incident or Problem Manager.
Place of work: NORTH-CENTRAL REGION OF POLAND (full relocation as a preference, for very experienced candidates a partially remote system of work is possible)
As a Manager you will be responsible for managing the ITSM processes.
The responsibilities will differ according to the specialization within the ITIL processes. The general range of activities and tasks to be undertaken includes:
- Executing the process tasks taking into consideration global and local requirements
- Coordinating and managing the process activities
- Finding the root cause of escalations, providing well-prepared RCA within define timelines
- Performing regular team meetings and one-to-one sessions
- Reporting KPIs and customer SLAs, attending regular SLA reviews with Clients
- Identifying and planning process improvement's projects
- Handling Client escalations, resolving them with satisfactory results
- Cooperating with suppliers, contractors, 3rd parties, etc.
- Building strong linkages with all core ITIL processes as part of the end-to-end process.
Requirements:
- University degree, preferably in IT, Telecommunication or Economics discipline
- At least 2 years of experience in ITIL Process Management (Incident, Problem)
- Fluent English is a must - cooperation with Europe and/or USA
- Advanced knowledge of ITIL and IT process delivering
- Broad understanding of network, servers, operating systems, help desk processes and procedures, etc.
- Working knowledge of ITIL Process Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification is not required but is a plus)
- Knowledge of contract preparation and SLA's
- Proven leadership skills, ability to build trust-relationships and to work with business side, internal teams and external clients including teams/clients overseas
- Excellent verbal communication skills – ability to speak clearly with both technical and non-technical customers in a support role.
- Organizational and analytical skills, accuracy and ability to work to tight deadlines
- Self-driven and resourceful to achieve goals independently as well as work well in groups.
- At least 2 years of experience in ITIL Process Management (Incident, Problem)
- Fluent English is a must - cooperation with Europe and/or USA
- Advanced knowledge of ITIL and IT process delivering
- Broad understanding of network, servers, operating systems, help desk processes and procedures, etc.
- Working knowledge of ITIL Process Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification is not required but is a plus)
- Knowledge of contract preparation and SLA's
- Proven leadership skills, ability to build trust-relationships and to work with business side, internal teams and external clients including teams/clients overseas
- Excellent verbal communication skills – ability to speak clearly with both technical and non-technical customers in a support role.
- Organizational and analytical skills, accuracy and ability to work to tight deadlines
- Self-driven and resourceful to achieve goals independently as well as work well in groups.
Benefits:
Benefits:
- Competitive salary package according to candidate's knowledge and competences
- Extra financial bonuses – twice a year + awards for individual goals
- Wide package of certified trainings and development programs
- Private medical care and life insurance
- Multisport card
- Free language lessons
- The clear career path and possibility of promotion
- Taking part in multiple employees events
- Access to the newest technology and gadgets
- Full time job, stability of employment
- Optionally: relocation package
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl
- Competitive salary package according to candidate's knowledge and competences
- Extra financial bonuses – twice a year + awards for individual goals
- Wide package of certified trainings and development programs
- Private medical care and life insurance
- Multisport card
- Free language lessons
- The clear career path and possibility of promotion
- Taking part in multiple employees events
- Access to the newest technology and gadgets
- Full time job, stability of employment
- Optionally: relocation package
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl
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