About us
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
German Customer Service Advisor
Place of work: Katowice
Ref. no Śląskie > Katowice
Job description
- Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
- Delivering professional and prompt service to the customers
- Keeping records of all customers’ enquiries in the reporting system
- Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
- Sending more complex enquiries to the relevant IT Support Team
Language: German, English
Job for: Students & Graduates
Candidate’s profile
- Fluent German
- Communicative English
- Excellent verbal and written communication skills
- Professional telephone manner
- Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
- Technical support experience would be an advantage but is not necessary
- Flexible, well-motivated team player, ability to work under pressure
What we offer
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Intensive training package
- Opportunity of personal development in a multinational environment
- Free private medical care
- Flex benefits
- Additional life insurance
- Friendly working atmosphere
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
Please include reference number in the subject of your message.