Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
Incident & Problem Manager
Miejsce pracy: Wrocław
Nr Ref.: 5-10-29523/PC
Opis stanowiska:
We are looking for experienced Incident&Problem Manager to work in the new, start up IT services company.
Responsibilities:
· Provide recommendations for process development, monitoring reports and performance measurements,
· Demonstrates analytical and systematic approach to problem solving,
· Ability to absorb rapidly new technical information and apply it effectively,
· Excellent judgment, tact, and decision-making ability,
· Determine recommendations and actions to effect process improvements across the environment,
· Manage the training and development of staff members to develop their skills and maintain state-of-the-art knowledge in their area of responsibility,
· Directly and indirectly supervise staff members,
· Recommend the selection of and be responsible for the performance management of staff members.
Responsibilities:
· Provide recommendations for process development, monitoring reports and performance measurements,
· Demonstrates analytical and systematic approach to problem solving,
· Ability to absorb rapidly new technical information and apply it effectively,
· Excellent judgment, tact, and decision-making ability,
· Determine recommendations and actions to effect process improvements across the environment,
· Manage the training and development of staff members to develop their skills and maintain state-of-the-art knowledge in their area of responsibility,
· Directly and indirectly supervise staff members,
· Recommend the selection of and be responsible for the performance management of staff members.
Wymagania:
· Technical education (Computer, Engineering, Science, etc.) or comparable job experience,
· 7 years experience in a Operational / Service Management role,
· 5 years of proven experience and success in an Incident or Problem role,
· ITIL v2 or v3 Foundations training, or higher level of ITIL Certification,
· Detailed knowledge of the ITIL Incident and Problem Management processes,
· Good understanding of Change, Configuration and Availability processes,
· The ability to work and team effectively with clients and other management personnel,
· A good level of managerial competence,
· Excellent English language skills (verbal and written),
· Excellent people skills,
· Good presentation skills with ability to present material clearly and concisely to senior and/or executive management,
· Excellent awareness of different cultures and working practices across the regions,
· Proven experience in managing diverse and geographically dispersed teams,
· Proven experience working in an Operational environment,
· Excellent Microsoft Office experience, predominantly Excel, Visio and PowerPoint,
· Coordination skills: managing (complex) IT technical investigations,
· Strong analytical and problem solving ability,
· Experience working in a Global environment.
· 7 years experience in a Operational / Service Management role,
· 5 years of proven experience and success in an Incident or Problem role,
· ITIL v2 or v3 Foundations training, or higher level of ITIL Certification,
· Detailed knowledge of the ITIL Incident and Problem Management processes,
· Good understanding of Change, Configuration and Availability processes,
· The ability to work and team effectively with clients and other management personnel,
· A good level of managerial competence,
· Excellent English language skills (verbal and written),
· Excellent people skills,
· Good presentation skills with ability to present material clearly and concisely to senior and/or executive management,
· Excellent awareness of different cultures and working practices across the regions,
· Proven experience in managing diverse and geographically dispersed teams,
· Proven experience working in an Operational environment,
· Excellent Microsoft Office experience, predominantly Excel, Visio and PowerPoint,
· Coordination skills: managing (complex) IT technical investigations,
· Strong analytical and problem solving ability,
· Experience working in a Global environment.
Informacje dodatkowe:
Benefits:
- Development opportunities in international environment,
- Participation in start up projects,
- Attractive social package.
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Polish language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
For more related job opportunities visit www.grafton.pl/en/jobs/it-telecommunications/
- Development opportunities in international environment,
- Participation in start up projects,
- Attractive social package.
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Polish language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
For more related job opportunities visit www.grafton.pl/en/jobs/it-telecommunications/
