IT Analyst with German
Nr ref.: JO-1506-309808_7
IT Analyst with German
PURPOSE OF THE JOB:
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Work closely with help desk peers in cross-training
KNOWLEDGE, SKILLS & EXPERIENCE
• Education - any formal background will be considered
• help desk, customer service, phone support experience will be an asset
• Disciplined, systematic problem solving skills required
• fluent German and advanced English is a must
•Candidates without support experience can also apply
•Technical & customer specific training will be provided