About us
Capgemini is one of the of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
IT Service Manager
Place of work: Krakow
Ref. no Małopolskie > Krakow
Position purpose
The primary purpose of this role is to support the IT Service Managers Team in order to continuously improve relationship between IT and the business community (IT Service Delivery) and to help align IT solutions and services to support business objectives and strategies.
Main accountabilities
- Maintain relationship between the business and IT service providers
- Support designing and development of IT services and solutions to effectively support engagements in meeting and exceeding their goals and clients expectations
- Work with business to develop and support business process improvements through effective IT solutions
- Define business and user requirements for new systems and system enhancements
- Support business in dealing with clients in IT related topics
- Help to define business and user requirements for new systems and system enhancements
Requirements
- Strong business and customer focus
- Broad knowledge in IT with focus on service level management
- Experience in service provision (either managing teams or service providers)
- Project Management skills
- Excellent communication and presentation skills
- Good time management and ability to track multiple tasks simultaneously
- Strong interpersonal and communication skills
- ITIL knowledge – Foundation Certificate as a minimum
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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