Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, International IT, we are looking for candidates for the position of:
IT Support for German Speakers
Miejsce pracy: Kraków
Responsibilities:
- Act as a single point of contact for phone calls and emails from clients regarding IT issues and queries
- Provide first line support, updating service desk tickets
- Manage any requests in a timely and effective manner
- Perform remote take-over to solve problem
- Create and maintain positive relations with clients
- MS Office, Windows, LAN/WAN support and troubleshooting
Requirements:
- Fluent in English and German
- Experience in IT
- Ability to learn and maintain a high level of knowledge of the clients computing environment
- Must possess excellent customer service skills
- Ability to work various shifts
- Experience in customer service would be an advantage
Company offers:
- Very good working conditions
- Private health care
- Possibility of work and professional development within an international company
- A friendly working atmosphere
- Great benfit package