ITIL Incident Manager
Miejsce pracy: Bydgoszcz
Nr ref.: JO-1306-266799xyyyyyyy_2
CPL Jobs is a human resource consulting firm belonging to an international group of CPL Resources, listed on the Irish and British stock exchange. CPL Group is present in 7 countries having a total network of 43 offices, offers its business partners a range of solutions in the field of HRM, in particular: Permanent Recruitment, RPO, Master Vendor, Preferred Supplier, Direct & Executive Search Consulting Areas and HRM.
Job Description
- ITIL Incident Manager is responsible for managing the ITSM processes in accordance to client Service Management Model based on ITIL best practices
- Responsible for problem management, incident management, change management, configuration management, service level management
Job Requirements
- University Degree in IT field or related
- Minimum 1 year experience on similar job position
- Very good knowledge of English
- Knowledge of second European language would be an advantage
- Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus)
- Work experience in international company
- Strong influencing and relationship management skills
- High level of IT literacy – MS Office (Word, Excel, PowerPoint)
Additional Information
- Stable work in international environment
- Competitive salary package
- Relocation bonus (according to the internal procedures)
- Additional benefits
- Interesting trainings and professional development programmes