Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
ITIL PROCESS MANAGER for INTERNATIONAL CUSTOMERS (German or French language)
Miejsce pracy: Poznań
Nr Ref.: 4-10-28436/PC
Opis stanowiska:
Do you consider yourself as an Expert in ITIL processes?
Do you have a corporate experience in managing at least one (or more) of below processes?
- Incident Management
- Problem Management
- Change Management
- Capacity Management
- Configuration Management
- Service Management
If your answer is „YES” – we have an interesting opportunity for you!
Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers’ rankings.
The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.
For this Client we are looking for professional Managers in ITIL area who will support directly the international customers – mainly GERMAN and FRENCH speaking markets – (Major) Incident Manager, Problem Manager, Change Manager, Configuration Manager, Capacity Manager, Process Service/Delivery Manager, Cross Functional Expert.
Place of work: NORTH-CENTRAL REGION OF POLAND (full relocation as a preference, for very experienced candidates a partially remote system of work is possible)
As a Manager you will be responsible for managing the ITSM processes or Delivery.
The responsibilities will differ according to the specialization within the ITIL processes and service management. The general range of activities and tasks to be undertaken includes:
- Executing the process tasks taking into consideration global and local requirements
- Coordinating and managing the process activities
- Finding the root cause of escalations
- Performing regular team meetings and one-to-one sessions
- Reporting KPIs and customer SLAs, attending regular SLA reviews with Clients
- Assisting the Global Management team in driving Service management best-practice and ITIL process standardization
- Identifying and planning process improvement’s projects
- Handling Client escalations, resolving them with satisfactory results
- Maintaining the effective Service Delivery with accurate Service Level Management
- Coordinating all IT delivery activities to deliver the service in accordance with contractual scope, and target levels
- Coordinating and managing relationships with vendors and support staff that provides hardware, software or/and network problem resolutions
Do you have a corporate experience in managing at least one (or more) of below processes?
- Incident Management
- Problem Management
- Change Management
- Capacity Management
- Configuration Management
- Service Management
If your answer is „YES” – we have an interesting opportunity for you!
Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers’ rankings.
The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.
For this Client we are looking for professional Managers in ITIL area who will support directly the international customers – mainly GERMAN and FRENCH speaking markets – (Major) Incident Manager, Problem Manager, Change Manager, Configuration Manager, Capacity Manager, Process Service/Delivery Manager, Cross Functional Expert.
Place of work: NORTH-CENTRAL REGION OF POLAND (full relocation as a preference, for very experienced candidates a partially remote system of work is possible)
As a Manager you will be responsible for managing the ITSM processes or Delivery.
The responsibilities will differ according to the specialization within the ITIL processes and service management. The general range of activities and tasks to be undertaken includes:
- Executing the process tasks taking into consideration global and local requirements
- Coordinating and managing the process activities
- Finding the root cause of escalations
- Performing regular team meetings and one-to-one sessions
- Reporting KPIs and customer SLAs, attending regular SLA reviews with Clients
- Assisting the Global Management team in driving Service management best-practice and ITIL process standardization
- Identifying and planning process improvement’s projects
- Handling Client escalations, resolving them with satisfactory results
- Maintaining the effective Service Delivery with accurate Service Level Management
- Coordinating all IT delivery activities to deliver the service in accordance with contractual scope, and target levels
- Coordinating and managing relationships with vendors and support staff that provides hardware, software or/and network problem resolutions
Wymagania:
- University degree, preferably in IT, Telecommunication or Economics discipline
- At least 2 years of experience in ITIL Process Management (Incident, Problem, Change, Capacity, Configuration) and/or Client’s portfolio and Service Management
- Fluent English and FRENCH or GERMAN language is a must
- Advanced knowledge of ITIL and IT process delivering
- Broad understanding of network, servers, operating systems, help desk processes and procedures, etc.
- Working knowledge of ITIL Process Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification is not required but is a plus)
- Knowledge of contract preparation and SLA’s
- Proven leadership skills, ability to build trust-relationships and to work with business side, internal teams and external clients including teams/clients overseas
- Excellent verbal communication skills – ability to speak clearly with both technical and non-technical customers in a support role.
- Organizational and analytical skills, accuracy and ability to work to tight deadlines
- Self-driven and resourceful to achieve goals independently as well as work well in groups.
- At least 2 years of experience in ITIL Process Management (Incident, Problem, Change, Capacity, Configuration) and/or Client’s portfolio and Service Management
- Fluent English and FRENCH or GERMAN language is a must
- Advanced knowledge of ITIL and IT process delivering
- Broad understanding of network, servers, operating systems, help desk processes and procedures, etc.
- Working knowledge of ITIL Process Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification is not required but is a plus)
- Knowledge of contract preparation and SLA’s
- Proven leadership skills, ability to build trust-relationships and to work with business side, internal teams and external clients including teams/clients overseas
- Excellent verbal communication skills – ability to speak clearly with both technical and non-technical customers in a support role.
- Organizational and analytical skills, accuracy and ability to work to tight deadlines
- Self-driven and resourceful to achieve goals independently as well as work well in groups.
Informacje dodatkowe:
Benefits:
- Competitive salary package according to candidate’s knowledge and competences
- Extra financial bonuses – twice a year + awards for individual goals
- Wide package of certified trainings and development programs
- Private medical care and life insurance
- Multisport card
- Free language lessons
- The clear career path and possibility of promotion
- Possibility of international transfer to one of the foreign branch
- Taking part in multiple employees events
- Access to new technology and gadgets
- Full time job, stability of employment
- Optionally: possibility of a remote work or relocation package
If you want to apply for this job, please, send us your curriculum vitae in English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/oferty-pracy/it/
- Competitive salary package according to candidate’s knowledge and competences
- Extra financial bonuses – twice a year + awards for individual goals
- Wide package of certified trainings and development programs
- Private medical care and life insurance
- Multisport card
- Free language lessons
- The clear career path and possibility of promotion
- Possibility of international transfer to one of the foreign branch
- Taking part in multiple employees events
- Access to new technology and gadgets
- Full time job, stability of employment
- Optionally: possibility of a remote work or relocation package
If you want to apply for this job, please, send us your curriculum vitae in English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/oferty-pracy/it/
