We have an exciting opportunity for you to join our fast growing IT Project
Infosys provides business consulting, technology, engineering and outsourcing services to help
international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in
Europe since 2004 with the establishment of our Brno Delivery Center.
Level 1 Technical support specialist with Finnish
Location: Brno, Poland
Your responsibilities
- Respond to email tickets and phone calls to resolve end users queries related to the hardware and software infrastructure of our client.
- Diagnose the issue and provide a path to resolve it
- Configuring and troubleshooting all technical issues with hardware and software
- Accurately log all interactions in the ticketing tool
- Simulating the problems faced by end users in a test setup and providing end users with technically optimum solution
- Update / Create knowledge base for new learning
- Interact with Level2/level3 support teams and third party vendors for follow-ups on break fix
Our requirements
- Written and verbal fluency in English and Finnish
- Knowledge of basic troubleshooting and resolving queries in a technical environment
- Excellent Customer Service Skills
- Ability to learn desktop applications used at customer end
- Ability to change system settings via control panels or system preferences.
- Ability to install and remove applications.
- Strong multitasking skills.
- Strong Active listening skills.
- Ability to work toward a goal in dynamic situations.
- Ability to identify solutions based on written procedures, guidelines, and process tools.
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good
infrastructure, proximity to other European locations, as well as an interesting history and culture
and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the
world and there is no requirement to speak Czech!
Only applications with the below enclosure will be accepted: