Manager Clearance Brokerage Ops
Kraków
Manager Clearance Brokerage Ops
Kraków
Nr Ref.: 1079214
Kraków
Nr Ref.: 1079214
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Job Purpose Statement:
Manages the achievement of defined business goals, including critical customs regulatory compliance for an assigned area of a complex Customs Clearance and Brokerage Operation. Focuses on developing knowledge of clearance and brokerage operations including the negotiation process to obtain simplifications and concessions.
Optimises business opportunities and the Customer Experience by participating in assigned projects to develop and implement innovative and customised solutions (brokerage services, new/enhanced automation, engineering of processes etc).
Job Size:
- Complex environment with customs, trade and government authorities
- Manages an assigned area of a Clearance and Brokerage operation
- Participates in EMEA and global initiatives to develop solutions/services/automation
- Directly impacts financial exposure (duties and taxes, fines and penalties) Average x-y duty tax outlay per month
- Directly impacts CE through provision of standard and customised services and prevention of exposure
- Direct reports average xx / indirect reports xx,
- Budget (salaries & 2 big hitters)
Key Accountabilities:
People - Uses approved processes to recruit, select and develop front line employees. Ensures they have the capability and tools to deliver requirements for FedEx, Customs and the Customer. Ongoing achieves optimum performance levels by clearly communicating corporate and local requirements and translates these into individual & Team performance expectations and targets. Consolidates this by using effective tools (PBO process, PRs, best practice methods etc) to set & manage performance expectations/objectives.
Clearance operations processes –
Evaluates and recommends resources (people, equipment, applications, external licences etc) required to support effective management of assigned clearance processes.
Contributes to the development and implementation of effective tactics, plans and processes to ensure optimum utilisation of resources and achievement of local clearance and brokerage goals (customs regulatory compliance, cost per pack, NSL, security etc).
Managing Ongoing Performance – Evaluates ongoing performance of assigned operations, including vendor performance. Identifies changing requirements (staffing, volumes, quality, compliance etc). Incorporates changing requirements from outside of the team (other workgroups, regulatory, Customer, contingency situations etc). Initiates corrective actions to ensure required service and compliance levels are maintained. Escalates unresolved issues or requirements that have a significant impact on the business.
Manages and influences regulatory changes –Develops appropriate networks of contacts within key organisations. For assigned initiatives, may support consultations Customs/regulatory authorities to secure changes that will enable FedEx to adapt/improve its clearance related processes or services to Customers.
Business & market intelligence – Develops a good knowledge of the FedEx businesses (strategies, goals, key functions, processes, systems etc) and of the EMEA and global business environment (Customs and regulatory authorities, Customer, competitor, economic, technology etc). Uses effective processes to develop the knowledge of the team and recommends knowledge that is relevant for other audiences. May participates in the development of effective communication and education initiatives for internal functions (C.E., Sales, Ops, Finance etc) and external organisations (Customers, GSPs, Carriers, Government agencies etc).
Customer issues and requirements - Supports the achievement of the CE strategy through effective management of Customer opportunities and issues. Includes developing knowledge of Customers and their industry/segment and using this to identify and/or recommend the development of customised solutions.
Initiates and/or leads the timely resolution of issues that can be complex and have a significant financial impact.
Finance and risk management – Manages the team to ensure correct and on time processing of duty and tax transactions (correct classification of entries, reconciliation of duty and taxes, disputes, management of transit guarantees etc). These involve high value payments that impact deferment guarantees and cash flows. Includes effectively managing all types of risk to minimise exposure to Customs fines, criminal action, loss of operating licence etc.
Profitability & Customer Experience - Supports Sales in securing/closing business by advising on specific opportunities/methods for using clearance solutions to increase Customer satisfaction and leverage advantage over the competition.
Uses approved methods and tools to manage the budget and ensure that all costs are regularly reviewed and controlled within agreed limits.
Development and implementation of Brokerage Services - Supports CE goals by participating in the change management process to transition local country operations from pure IP clearance to full brokerage services. Includes participating in the development of local opportunities to provide new services, and/or EMEA projects to develop full brokerage solutions that are customised to meet the needs of Customers. Ensures people are provided with appropriate training relating to new processes and technology. May work with key functions to develop SOPs and provide approved communications.
Re-engineering automation – Recommends changes needed to local Customs systems, or functionality’s within systems to meet operational requirements. Supports the development of corporate systems by participating in the specification, testing and piloting stages of corporate systems.
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