Elevate employee experience with your exceptional support skills as a OneHR Supporter, delivering seamless day-to-day assistance through chat, phone calls, and case management.
How you will make an impact
Global HR Service Delivery in Arla is a unique place where you can learn a wide variety of HR processes, including recruitment, onboarding, learning, master data management, mobility and more. We assist our colleagues as a 1st line support with HR questions and tasks across all levels of the organization. Moreover, we work closely with local HR teams around the world to deliver HR operations.
- Act as a 1st line support for Arla colleagues.
- Provide day to day support to Arla employees with self-service processes (chat, phone calls and case management).
- Provide professional assistance for Arla employees with global HR processes by responding to internal requests.
- Assist our internal customers (People Managers, HR Business Partners, Talent Acquisition teams and more!) in navigating the HR processes.
- Participate in internal and global HR projects to improve user experience and deliver top class service.
- Take service to the next level by ensuring professional, high quality and timely service delivery within your designated area.
- Work closely with colleagues in other teams in HR Shared Service Center and in Global HR.
- Ensure continuous knowledge anchorage across the team by updating process documentation and work instruction (addressing knowledge gaps in the team).
We are looking for a candidate who is a strong team-player, has positive attitude and an open-minded approach. Previous experience in internal customer service, particularly within HR area, would be a plus.
Furthermore, you:
- Are fluent in both written and verbal English.
- Are customer-focused with a strong commitment to quality.
- Have a can-do attitude.
- Are capable of working in a fast-paced environment, adapting to HR processes and utilizing HR tools to support the business in their daily tasks.
- Have some experience in using MS Office tools.
- Understand the concepts of business and organizational structures.
- Training & professional induction in a new position.
- Development programs (function additions, coordinator programme).
- Financial support of your education.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Home kit – monitor, laptop, keyboard, mouse, headsets, webcam.
- Referral program for employees.
- Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Additional holiday depending on length of employment (up to 4 days).
… while in the office you can also use some of below:
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
- Chill-out rooms with X-box, pool table, board games, football table and swing.
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment.
We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.