About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Operations Delivery Manager (German Language)
Place of work: Opole
Ref. no Opolskie > Opole
Job description
- Co-ordinates all IS Data Services Operations activities to deliver the service in accordance with contractual scope and target levels
- Secures the cost budget/forecast and permanently review cost performance identifying cost saving opportunities
- Ensures IS Capgemini performance against SLA’s and KPI’s and takes evasive action to avoid potential breaches
- Prepares reports, internal and external, according to the contractual requirements
- Collects customer’s requirements and controls their implementation
- Participates in internal and customer-related meetings, in service review meetings held as per the governance structure
- Intervenes where IS Data Services Operations short-comings are identified
- Ensures all Capgemini management and staff involved in the delivery of the service understand its scope and requirements from an IS perspective
- Ensures performance of third parties against OLA targets from the Service perspective
- Provides regular formal and informal feedback to the Client and Account Management regarding aspects of the service
- Acts as an initial escalation point, “owns” all issues once escalated in the IS Data Services Operations area and work with the Service Delivery Manager
- Develops and maintains a Continuous Service Improvement plan in conjunction with IS Data Services Operations delivery together with the Service Delivery Manager
- Ensures sufficient and appropriate capacity to run the service from an IS Data Services Operations delivery perspective
- Delivers additional services, coordinates team extension etc.
Requirements
- Fluent English and German both written and verbal
- Experience in customer and customer’s expectations management
- Proven experience with client interfacing
- Service Management knowledge according to ITIL
- Very good influencing skills and being able to demonstrate strong leadership qualities
- Very good program management and staff management capabilities
- Highly developed negotiating skills and excellent communication skills
Candidate’s profile
- Team player with the ability to build relationships with internal teams and external clients
- High level of business manners
- Enthusiastic, confident with a “can do” attitude
- Able to communicate well across the organization
- Organizational and analytical skills, accuracy and ability to work to tight deadlines
- Ability to multitask and work under pressure
- Mobility
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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