About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Service Desk Agent French Speaker
Place of work: Krakow
Ref. no Małopolskie > Krakow
Position purpose
The main role purpose is to provide the services in Finance & Accounting in P2P area and to maintain the good relationship with Client and its external parties.Â
Main accountabilities
- Problem resolution for invoices pending for payment - contact with requestors / vendors / Accounts Payable team as requiredÂ
- Participation in the calls with the ClientÂ
- Provide answer to Vendors and Client queries (via email & phone)Â
- Work on everyday improvements to the processÂ
- Shares knowledge on P2P Process and related procedures with other team members
Requirements
- Very good French language skills (at least B2 level)Â
- Good knowledge of English (B2 level)Â
- Experience in P2P area will be an assetÂ
- Basic knowledge of Ms ExcelÂ
- Good level of analytical skillsÂ
- Good Customer Service skills and client focus attitudeÂ
- Good interpersonal skills and proactive approachÂ
- Teamwork approach
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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